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Free Level 2 Customer Service Training Online – West London College

CostFREE
Duration12 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Customer Service Course. Study online, at your own pace, without attending a centre. You need to be 19 or older on 31 August in the year you start, eligible to study in the UK, and have access to a laptop or desktop computer with a stable internet connection. The course takes around 12 weeks and covers the principles of customer service, understanding customers, and how organisations work. It suits anyone who needs flexibility in when and where they study.

Who this course is for

Adults,Adults

Entry requirements

You will need to be:

aged 19 or older on 31 August in the year you wish to study be eligible to study in the UK, with 'in-date' evidence that shows that you will be resident in the UK for the duration of the course and not currently studying an apprenticeship programme

You will also need access to a computer (laptop or desktop), and a stable internet connection, to access our interactive online learning platform.

What you will learn

  • You'll understand the principles of customer service and how to deliver it well.
  • You'll learn how to handle complaints professionally and reduce the risk of them arising.
  • You'll explore what customers need and how to meet their expectations.
  • You'll gain an understanding of how employer organisations operate.
  • You'll develop skills to communicate with customers in a courteous and effective way.

How you will learn

You study through an interactive online learning platform, working through the course material at times that suit you. Assessment is based on successful completion of the online course content. On completing the course, you are awarded the NCFE Level 2 Certificate in Principles of Customer Service (VRQ). No classroom attendance is required.

What you will need to bring

You'll need a laptop or desktop computer and a stable internet connection to access the online learning platform. West London College will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handle customer queries and complaints for a business.
  • Call Centre Agent: support customers by phone or online chat.
  • Retail Sales Assistant: serve customers and resolve issues in a shop.
  • Receptionist: greet visitors and manage front-of-house customer contact.
  • Client Services Coordinator: manage client relationships in an office setting.
  • Customer Support Representative: provide after-sales support and account help.

What you could study next

  • Level 3 Certificate or Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
  • Level 2 or 3 Team Leading Qualification: a natural next step if you want to move into managing a customer service team.
  • Level 2 Retail Operations Qualification: broadens your skills if you work or want to work in a retail environment.
Apply on wlc.ac.uk →
Apply now →

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