Free Giving Customers a Positive Impression in Bootle

Who this course is for

Units from the L2 employability qualification To give learners the knowledge and understanding to enhance their ability to give customer a positive impression. This qualification will help learners in; Identifying the importance of correct appearance and behaviour. Describe the importance of recognising customer needs and expectations. State the importance of product knowledge when relating to customers. Identify signs of when a customer is angry or confused. Describe the legal frameworks by which organisations provide goods and services to customers. State the importance of contractual agreements that customers have with organisations. State the importance of codes of practice and standards that affect the way products and services are delivered to customers. State why there are limits to an individual’s responsibilities when dealing with customers. State the importance of clear, polite and confident communication. Identify different methods of communication. Describe when the different methods of communication are used.