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Free Level 1 Retail Course in Cramlington

CostFREE
Duration12 months
LevelLevel 1
DeliveryClassroom based
Start1 Sep 2027
Study modeFull-time
AttendanceDaytime
Awarding bodyNOCN awarding body
Apply now →

About this course

Free Level 1 Retail Course in Cramlington. Classes run at Azure Charitable Enterprises, full-time during the day.

The course covers the essentials of working in retail. You'll study customer service, health and safety on the shop floor, how retail businesses operate, stock control, and the retail selling process. There are no entry requirements, so you can start without any previous experience. The course runs over 12 months.

You'll finish with a NOCN Level 1 Award in Retail Knowledge.

Who this course is for

This course is an introductory route for young people who want to learn, develop and practice the skills required for employment and/or a career in the Retail industry.

Entry requirements

There are no entry requirements for this course.

What you will learn

  • You'll learn how to deliver good customer service in a retail setting.
  • You'll understand how retail businesses maintain health, safety, and security.
  • You'll explore how individuals and teams contribute to a retail business.
  • You'll gain knowledge of how a retail business works and makes money.
  • You'll learn how to control, handle, and replenish stock.
  • You'll understand the retail selling process from start to finish.

How you will learn

You'll study in a classroom at Azure Charitable Enterprises. Learning covers all six mandatory units through taught sessions. Assessment is based on the knowledge you build across each unit. There are no exams to sit before you start, and no prior qualifications are needed.

What you will need to bring

The centre will provide most materials. Azure Charitable Enterprises will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail assistant, serving customers and handling stock in a shop.
  • Sales assistant, working on the shop floor in clothing, food, or electronics retail.
  • Stockroom assistant, managing deliveries and replenishing shelves.
  • Checkout operator, processing sales and handling payments.
  • Customer service assistant, supporting shoppers and resolving queries.

What you could study next

  • Level 2 Certificate in Retail Knowledge, the next step up for anyone wanting to deepen their retail skills and improve their job prospects.
  • Level 2 Certificate in Customer Service, useful if you want to move into a customer-facing role beyond retail.
  • Level 2 Functional Skills in English or Maths, which many employers ask for alongside a retail qualification.
Apply on nocn.org.uk →
Apply now →

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