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Level 2 Customer Service Course in Plymouth

Cost£239.00
Duration6 weeks
LevelLevel 2
DeliveryClassroom based
Start2 Nov 2026
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Level 2 Customer Service Course in Plymouth. Classes run at Plymouth Adult Education at Cobourg House, part-time during the day over 6 weeks.

The course covers the principles of customer service, including how to meet customer needs, handle queries, and communicate effectively. You'll explore how businesses measure service quality and how to deal with challenging situations. The pace is manageable, making it a practical option if you're balancing other commitments.

You'll finish with an NCFE Certificate in Principles of Customer Service.

Who this course is for

View the course info sheet via the link above for further information regarding the course, what you will learn, objectives and possible progression or career pathways. Alternatively, our team of Learning Advisors will be happy to provide you with information and discuss courses you may be interested in. Visit our website at www.oncoursesouthwest.co.uk or contact us on 01752 660713 to make an appointment.

Entry requirements

View the course info sheet via the link above for further information regarding the course, what you will learn, objectives and possible progression or career pathways. Alternatively, our team of Learning Advisors will be happy to provide you with information and discuss courses you may be interested in. Visit our website at www.oncoursesouthwest.co.uk or contact us on 01752 660713 to make an appointment.

What you will learn

  • You'll understand what good customer service looks like and why it matters.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll explore how to handle customer queries, complaints, and difficult situations.
  • You'll study how organisations set and measure customer service standards.
  • You'll develop knowledge of customer needs and how to meet them.
  • You'll learn about legislation and regulations relevant to customer service roles.

How you will learn

The course is classroom based, with tutor-led sessions at Plymouth Adult Education at Cobourg House. Assessment is through written assignments and short-answer questions that test your knowledge of customer service principles. There is no practical exam. Work is completed during the course and submitted for marking.

What you will need to bring

The centre will provide most materials. Plymouth Adult Education at Cobourg House will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor, handles customer queries by phone, email, or in person.
  • Customer Service Representative, supports customers on behalf of a business or organisation.
  • Customer Service Assistant, provides frontline help in retail, leisure, or public services.
  • Call Centre Agent, manages inbound or outbound calls for a company.
  • Retail Assistant, serves customers and supports store operations.
  • Receptionist, greets visitors and manages enquiries at a front desk.

What you could study next

  • Level 3 Diploma in Customer Service, a natural next step if you want to move into a supervisory or team leader role.
  • Level 2 or Level 3 Business Administration qualification, useful if you want to broaden your skills across office and customer-facing work.
  • Level 2 Certificate in Retail Skills, if you want to focus on a customer service career in retail specifically.
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