Level 1 Customer Service Course in Plymouth. Classes run at Achievement Training Plymouth, part-time during the day. The course is free for some learners, including those aged 16 to 18 years old, those aged 19 to 23, and those who are unemployed and receiving ESA. If you work and earn under £18,525, you may also qualify for a free place. Fees may apply for others, so it's worth calling to check. The course takes around 2 weeks and covers the skills and knowledge needed to work in customer service across a wide range of settings. No entry requirements. City and Guilds Level 1 Award in Customer Service with certificate.
Who this course is for
This qualification is aimed at current and prospective customer service workers. This
qualification covers the skills and knowledge needed to be a customer service worker, covering
competencies applicable to a wide range of contexts.
Entry requirements
No Entry Requirements
What you will learn
You'll learn how to communicate clearly and professionally with customers.
You'll understand what good customer service looks like in different workplaces.
You'll develop skills for handling customer queries and requests.
You'll learn how to deal with difficult situations calmly and effectively.
You'll explore the standards and behaviours expected in customer-facing roles.
How you will learn
You'll attend classroom-based sessions at Achievement Training Plymouth. Learning is delivered face to face, with activities and discussions covering real customer service situations. Assessment is through a combination of knowledge-based tasks and practical activities completed during the course.
What you will need to bring
The centre will provide most materials. Achievement Training Plymouth will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries by phone, email, or in person
Retail Assistant: serving customers on the shop floor or at the till
Receptionist: welcoming visitors and managing front-of-house queries
Call Centre Agent: responding to customer calls in a contact centre
Sales Assistant: supporting customers and processing transactions
Admin Assistant: supporting teams with customer-facing admin tasks
What you could study next
Level 2 Certificate in Customer Service (City and Guilds): builds on Level 1 and is recognised by employers for customer-facing roles.
Level 2 Diploma in Business Administration: broadens your skills into office and admin work.
Level 2 Award in Retail Skills: a natural step if you're heading into retail or sales work.
