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Free Level 2 Retail Course in Haringey

CostFREE
Duration120 hours
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyCity & Guilds awarding body

About this course

Free Level 2 Retail Course in Haringey. Classes run at 5E Selby Centre, during the daytime with flexible study options.

The course covers the knowledge and skills you need to work in retail. You'll study core units on topics such as customer service, retail selling, and how retail businesses operate. You can then choose optional units to suit your interests or your role. The course involves around 120 hours of study.

No previous experience or qualifications are needed. You'll finish with a City and Guilds Certificate in Retail Knowledge at Level 2.

Who this course is for

Level 2 will suit you if you work, or would like to work, in retail and you want to increase your skills, perhaps to prepare for another qualification or a role where you have more responsibility. You can choose either a shorter award or a longer, more comprehensive certificate at Level 2. You need to achieve a minimum of nine credits for the award. For the certificate, you need to achieve four core units, then choose enough optional units to give you at least five credits. Each unit is worth between two and four credits. The range of units includes: Understanding customer service in the retail sector Understanding the retail selling process Understanding how individuals and teams contribute to the effectiveness of a retail business Understanding how a retail business maintains health and safety on its premises.

Entry requirements

These qualifications are for anyone who works in or would like to work in retail. You don't need any previous experience or prior qualifications

What you will learn

  • You'll understand how retail businesses operate and are organised.
  • You'll learn how to deliver good customer service in a retail setting.
  • You'll develop skills in retail selling and handling customer transactions.
  • You'll explore how to handle stock, including receiving and storing deliveries.
  • You'll learn about health, safety, and security in a retail environment.
  • You'll understand how to work effectively as part of a retail team.

How you will learn

You'll learn through classroom sessions at 5E Selby Centre. Assessment is unit-based. You'll complete four core units and then choose optional units to reach the credits needed for the Certificate. Assessment methods include written assignments and knowledge checks linked to each unit.

What you will need to bring

The centre will provide most materials. 5E Selby Centre will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail assistant, serving customers on the shop floor.
  • Sales advisor, helping customers choose products in a store.
  • Checkout operator, processing sales and handling payments.
  • Stock room assistant, managing deliveries and organising stock.
  • Visual merchandiser, arranging displays to attract customers.
  • Team leader in retail, supporting a small team in a store.

What you could study next

  • Level 3 Diploma in Retail Management, for those moving into supervisory or management roles.
  • Level 2 or Level 3 Apprenticeship in Retail, combining work and study for a recognised qualification.
  • Level 2 Certificate in Customer Service, broadening your skills across customer-facing roles.

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