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Level 1 Customer Service Training in Newham

CostFREE
Duration1 week
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyHighfield Awarding Body awarding body
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About this course

Level 1 Customer Service Course in Newham. Classes run at Newham College London East Ham Campus, part-time during the day. The course is free if you are 19 or over and unemployed or meet low wage criteria. Fees may apply otherwise. This customer service qualification covers the knowledge and skills needed to work with customers confidently. The course takes one week. You'll develop practical customer service skills and learn how to meet customer needs in a range of situations.

Who this course is for

Level 1 will suit you if you have no previous experience, but are looking to develop your skills to work in the customer service industry.

At this level, you will develop your knowledge and demonstrate your customer service skills. In addition, if you are already working in the sector and want to improve your skills then this course can also be a great starting point.

Entry requirements

There are no formal entry requirements but you should be at least at Level 1 in English and Entry Level 3 in Maths.

What you will learn

  • You'll learn how to communicate clearly with customers in person and by other means.
  • You'll understand what good customer service looks like and why it matters.
  • You'll learn how to deal with customer queries and requests.
  • You'll develop skills for handling difficult situations with customers.
  • You'll understand the importance of following organisational procedures when serving customers.
  • You'll learn how to present yourself professionally in a customer-facing role.

How you will learn

You'll learn through classroom-based sessions at the East Ham Campus. Assessment is through knowledge-based tasks and practical activities that test your customer service skills. Your tutor will guide you through the material over the week. There are no exams. Assessment takes place during the course itself.

What you will need to bring

The centre will provide most materials. Newham College London East Ham Campus will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor: handling queries and supporting customers day to day.
  • Retail assistant: serving customers on the shop floor or at a till.
  • Call centre agent: taking inbound calls and resolving customer issues.
  • Receptionist: greeting visitors and managing front-of-house enquiries.
  • Sales assistant: supporting customers and processing transactions in store.
  • Admin assistant: supporting teams with customer-facing admin tasks.

What you could study next

  • Level 2 Certificate in Customer Service: builds on Level 1 and is recognised by employers for more senior customer-facing roles.
  • Level 2 Diploma in Business Administration: broadens your skills across office and customer service work.
  • Level 2 Award in Retail Knowledge: a natural step if you want to move into retail specifically.

Moving up to a Level 2 customer service qualification strengthens your application for customer service advisor roles.

Apply on newham.ac.uk →
Apply now →

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