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Free Level 1 Customer Service Training Online – Croydon Adult Learning and TraininG

CostFREE
Duration10 weeks
LevelLevel 1
DeliveryOnline
Start14 Sep 2026
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course. Study online. Classes run via Zoom over 10 weeks, so you can fit learning around your other commitments without travelling to a centre. You'll need a PC, laptop, or tablet with a webcam and a good internet connection. The course covers the skills and knowledge needed to deliver reliable customer service across a range of settings. You'll need a good standard of spoken and written English and the ability to work independently. Learners must be aged 19 or over at the start of the academic year and be a permanent resident of a London Borough.

Who this course is for

This qualification will enable you to develop the skills required to deliver efficient and reliable customer service. It is aimed at those who are new to or wish to develop skills and understanding in a broader range of customer service practice.

As this course is taught online via zoom - you will need access to a PC, laptop or tablet with a webcam and have a good internet connection.

All new learners will need to attend an assessment session online at 6pm on the following date:

Monday 27th July 2026.

Please visit the CALAT website for further details regarding how to book an assessment session.

Accredited courses are free to those in receipt of certain benefits (dependent also on household income).

Please note that due to our funding criteria we can only enrol eligible learners over the age of 19 at the start of the academic year who are permanent residents of a London Borough.

If you have any difficulties or further enquiries - please call 020 8726 6000 ext. 28231 or email [email protected]

Entry requirements

A good standard of spoken and written English and the ability to work independently. You will be asked to complete necessary paperwork in order that CALAT can claim government funding to subsidise the cost of the course. Please note that due to our funding criteria we can only enrol eligible learners over the age of 19 at the start of the academic year who are permanent residents of a London Borough.

What you will learn

  • You'll learn how to meet customer needs and expectations in a professional way.
  • You'll develop skills for communicating clearly with customers, both verbally and in writing.
  • You'll understand how to handle customer queries and complaints effectively.
  • You'll explore the principles of good customer service and why they matter to organisations.
  • You'll build an understanding of how to work as part of a customer-facing team.

How you will learn

All learning takes place online via Zoom. Before you start, you'll attend a mandatory online assessment session at 6pm on a set Monday evening. This helps confirm the course is the right level for you. During the course, you'll complete coursework and activities that are assessed as you progress. You'll also need to complete enrolment paperwork so that government funding can be applied.

What you will need to bring

You'll need a PC, laptop, or tablet with a webcam and a reliable internet connection. Croydon Adult Learning and TraininG will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handle customer queries by phone, email, or in person.
  • Retail Sales Assistant: serve customers and support the shop floor.
  • Call Centre Agent: respond to customer calls and resolve issues.
  • Receptionist: greet visitors and manage front-of-house queries.
  • Admin Assistant: support teams with customer-facing admin tasks.

What you could study next

After completing this level 1 customer service qualification, you could move on to a Level 2 Certificate or Diploma in Customer Service to deepen your knowledge and improve your job prospects. A Level 2 qualification is the standard expected by many employers for customer service advisor roles. You might also consider a Level 2 Business Administration qualification if you want to broaden your skills across office and customer-facing work.

Apply on register.calat.ac.uk →
Apply now →

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