Free Level 1 Customer Service Course in Scarborough. Classes run at Scarborough Adult Learning and Skills Service, part-time during the day. This free customer service course for adults covers how to listen to customers and solve problems effectively. Sessions run for 4 hours, making it easy to fit around other commitments. You'll build practical knowledge that supports a customer-facing role. The course is free for eligible adults aged 19 or over.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop skills in listening to customers and understanding their needs.
You'll learn how to handle customer problems and find solutions.
You'll explore what good customer service looks like in practice.
You'll understand how to communicate clearly and professionally with customers.
You'll learn how to deal with difficult situations calmly and effectively.
How you will learn
You'll learn through classroom-based sessions at Scarborough Adult Learning and Skills Service. Teaching is delivered face to face, with group discussion and practical activities. Assessment is based on your knowledge and understanding of customer service, demonstrated through tasks and activities completed during the course.
What you will need to bring
The centre will provide most materials. Scarborough Adult Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving customer issues
Retail Assistant: serving customers on the shop floor
Call Centre Agent: supporting customers by phone or online
Receptionist: first point of contact in an office or service setting
Sales Assistant: advising customers and processing transactions
What you could study next
Level 2 Certificate in Customer Service: the natural next step after this level 1 customer service qualification, covering more complex customer interactions and service improvement.
Level 2 Diploma in Business Administration: broadens your skills if you work in an office or admin role alongside customer service.
Level 3 Certificate in Customer Service: suited to those moving into a supervisory or team leader position.
