Free Level 1 Customer Service Course in Pickering. Evening classes run at Atmosphere Centre for Young People, so you can fit study around your week. The course runs over 4 hours and covers listening to customers and solving problems effectively. It suits anyone looking to add a customer service qualification to their existing skills or experience.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop skills in listening to customers and understanding their needs.
You'll practise handling customer problems and finding solutions.
You'll learn how to communicate clearly and professionally with customers.
You'll explore what good customer service looks like in practice.
You'll build awareness of how to represent an organisation positively when dealing with the public.
How you will learn
Classes are delivered face to face at the centre on an evening. Learning is practical and discussion-based, focused on real customer service situations. Assessment is through the tasks and activities set as part of the City and Guilds Award. Your tutor will guide you through what is required to complete the qualification.
What you will need to bring
The centre will provide most materials. Atmosphere Centre for Young People will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers
Retail Sales Assistant: serving customers on the shop floor
Call Centre Agent: supporting customers by phone or online
Receptionist: first point of contact in an office or business
Front of House Staff: welcoming and assisting customers in hospitality
What you could study next
Level 2 Certificate in Customer Service: a natural next step that goes deeper into customer service skills and is recognised by more employers.
Level 2 Diploma in Business Administration: broadens your skills if you work or want to work in an office environment.
Level 2 Functional Skills in English or Maths: supports further study and meets the English and maths requirements many employers ask for.
