Post A Job
Advertise Courses
Search Jobs
Search Courses

Free Level 1 Customer Service Training in Scarborough – Scarborough Adult Learning and Skills Service – Evening

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceEvening
Awarding bodyCity & Guilds awarding body
Apply now →

About this course

Free Level 1 Customer Service Course in Scarborough. Evening classes run at Scarborough Adult Learning and Skills Service, so you can fit study around your week. This free customer service course for adults covers how to listen to customers and solve problems effectively. The course takes around 4 hours in total, part-time. You'll work toward a City and Guilds customer service qualification that supports your existing role or helps you move into a customer-facing position.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll learn how to listen to customers and understand their needs.
  • You'll develop techniques for solving customer problems.
  • You'll explore how to communicate clearly and professionally.
  • You'll understand what good customer service looks like in practice.
  • You'll build awareness of how to handle difficult situations calmly.

How you will learn

Classes are delivered face-to-face at the centre on an evening. You'll take part in classroom activities and discussions focused on real customer service situations. Assessment is based on the City and Guilds Award requirements. Your tutor will guide you through the content and confirm the assessment approach at the start of the course.

What you will need to bring

The centre will provide most materials. Scarborough Adult Learning and Skills Service will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling enquiries and resolving issues for customers
  • Retail Assistant: serving customers on the shop floor or at a till
  • Call Centre Agent: supporting customers by phone or online chat
  • Receptionist: first point of contact in an office or business
  • Sales Assistant: helping customers find products and complete purchases
  • Helpdesk Operative: logging and responding to customer queries

What you could study next

A Level 1 customer service certificate is a solid starting point. From here, you could move on to a Level 2 Certificate in Customer Service, which goes deeper into handling complaints, service standards, and working in a team. Many employers look for Level 2 when hiring for customer-facing roles. You could also explore a Level 2 Business Administration qualification if you want to broaden your options in office-based work.

Apply on northyorks.gov.uk →
Apply now →

Related courses at Scarborough Adult Learning and Skills Service

More courses near you