Free Level 1 Customer Service Course in Pickering. Classes run at Atmosphere Centre for Young People, part-time during the day. This is a short course, running over 4 hours, so it fits around other commitments. You'll build knowledge in listening to customers and solving problems, covering the core skills that customer-facing roles rely on.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll learn how to listen to customers and understand their needs.
You'll learn how to handle customer problems and find solutions.
You'll learn the standards of behaviour expected in customer-facing roles.
You'll learn how to communicate clearly and professionally with customers.
You'll learn how to support customers through different types of situations.
How you will learn
Classes are classroom based and run part-time during the day at Atmosphere Centre for Young People. You'll take part in tutor-led sessions covering customer service knowledge and skills. Assessment is through the course activities and tasks set by the centre. Contact the centre directly to confirm the full assessment details for this delivery.
What you will need to bring
The centre will provide most materials. Atmosphere Centre for Young People will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: front-line support in retail, call centres, or offices.
Retail Assistant: serving customers and handling queries in a shop.
Receptionist: welcoming visitors and handling enquiries at a front desk.
Call Centre Agent: taking customer calls and resolving issues by phone.
Sales Assistant: helping customers find products and complete purchases.
What you could study next
Level 2 Certificate in Customer Service: a deeper customer service qualification that many employers look for when hiring or promoting.
Level 2 Diploma in Business Administration: broadens your skills into office and admin work alongside customer service.
Level 2 Functional Skills in English or Maths: supports further study and meets the English and maths standard many employers ask for.
