Free Level 1 Customer Service Course in Malton. Classes run at Malton Adult Learning and Skills Service, part-time during the day. This is a free customer service course for adults aged 19 or over who meet the funding eligibility criteria. The course runs over 4 hours and covers how to listen to customers and solve their problems effectively. It suits anyone fitting study around other commitments.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop skills in listening to customers and understanding their needs.
You'll learn how to handle customer problems and find solutions.
You'll explore what good customer service looks like in practice.
You'll build knowledge of how to communicate clearly with customers.
You'll understand the importance of a positive customer experience.
How you will learn
Classes are delivered in a classroom at Malton Adult Learning and Skills Service. You'll learn through tutor-led sessions and group activities. Assessment is based on your knowledge and understanding of customer service, completed during the course. No exams are required.
What you will need to bring
The centre will provide most materials. Malton Adult Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling queries and resolving customer issues
Retail Assistant: serving customers on the shop floor
Call Centre Agent: taking inbound calls and supporting customers
Receptionist: first point of contact in an office or business
Sales Assistant: helping customers find products and complete purchases
Admin Assistant: supporting a team with customer-facing tasks
What you could study next
Level 2 Award or Certificate in Customer Service: builds on Level 1 and is recognised by more employers for customer-facing roles.
Level 2 Diploma in Business Administration: broadens your skills into office and admin work.
Level 2 Functional Skills in English or Maths: strengthens the core skills many employers ask for alongside a customer service qualification.
