Free Level 1 Business Course in York. Classes run at York College, full-time during the day. This is a one-year course that covers the core skills employers look for in customer-facing and business support roles. You'll study customer service, communication, and how businesses operate day to day. It's a solid starting point for anyone looking to build a business qualification from the ground up.
Who this course is for
Please see the York College website for full details of this course: https://www.yorkcollege.ac.uk/
Entry requirements
Please see the York College website for full details of this course: https://www.yorkcollege.ac.uk/
What you will learn
You'll develop customer service skills used in real business settings.
You'll learn how to communicate clearly with customers and colleagues.
You'll understand how businesses are organised and how they operate.
You'll practise handling customer queries and complaints professionally.
You'll build awareness of workplace responsibilities and professional behaviour.
How you will learn
You'll learn through classroom-based sessions at York College. Assessment is through coursework, practical tasks, and assignments completed during the course. Your progress will be reviewed throughout the year.
What you will need to bring
The centre will provide most materials. York College will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer queries in retail, contact centres, or offices.
Receptionist: front-of-house role in business, healthcare, or hospitality.
Retail Sales Assistant: serving customers and supporting store operations.
Administrative Assistant: supporting business teams with day-to-day tasks.
Call Centre Agent: managing inbound and outbound customer calls.
What you could study next
Level 2 Certificate in Customer Service: builds directly on this qualification and is recognised by employers in customer-facing roles.
Level 2 Diploma in Business Administration: broadens your business skills into office and admin work.
Level 2 Award in Retail Operations: a route into retail management and supervisory roles.
All three take your business qualification to the next level and open up more job options.
