Free Level 1 Customer Service Course in Selby. Classes run at Selby Adult Learning and Skills Service, part-time during the day. This free customer service course for adults runs over 4 hours, making it easy to fit around other commitments. You'll build practical knowledge of listening to customers and solving problems in a service role. The course covers the core skills that customer service advisors use day to day. It leads to a City and Guilds Level 1 customer service qualification.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop techniques for listening to customers and understanding their needs.
You'll practise approaches to solving customer problems effectively.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle complaints and difficult situations calmly.
You'll understand what good customer service looks like in a workplace setting.
How you will learn
Classes are classroom based and run part-time during the day at Selby Adult Learning and Skills Service. You'll learn through tutor-led sessions and group activities. Assessment is based on the work you complete during the course. There are no exams. Your tutor will guide you through the material and check your understanding as you go.
What you will need to bring
The centre will provide most materials. Selby Adult Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: front-line support in retail, call centres, or offices.
Receptionist: welcoming visitors and handling enquiries professionally.
Retail Assistant: serving customers and resolving issues on the shop floor.
Call Centre Agent: handling inbound customer calls and queries.
Admin Assistant: supporting teams while dealing with internal and external customers.
What you could study next
Level 2 Certificate in Customer Service: the natural next step, going deeper into customer service skills and recognised by more employers.
Level 2 Functional Skills English: strengthens written and verbal communication, useful in any customer-facing role.
Level 2 Business Administration Certificate: broadens your skills if you want to move into office or admin work alongside customer service.
