Free Level 2 Customer Service Course. Study online, at your own pace, in your own time. The course takes around 12 weeks and covers the principles of customer service, understanding customer needs, communication skills, complaint handling, and building positive customer relationships. It suits anyone looking to gain a recognised customer service qualification without attending a classroom. You'll study through an online learning platform and receive support throughout.
Who this course is for
This qualification is aimed at anyone seeking to improve their knowledge of the customer service process. You will examine the principles of customer service, understand customers and employer organisations, learn about how to communicate with customers and how to resolve problems and disputes and develop effective customer relationships.
Entry requirements
To be eligible for funding, you must live in England and have resided in the UK or EU/EEA for the last 3 years, must be aged 19 or over, must not have previously studied the course you are applying for or another similar course and must not currently be enrolled on another government-funded education programme. If you are aged between 19 and 23 - you must hold a full level 2 qualification If you're not eligible for funding, you can purchase the course online if you are over the age of 16.
What you will learn
You'll explore the core principles of delivering high-quality customer service.
You'll learn how to identify and respond to customer needs and expectations.
You'll develop communication skills for a range of customer-facing situations.
You'll understand how to handle complaints and resolve problems effectively.
You'll learn how to manage customer information in line with relevant legislation.
You'll build skills to develop positive, lasting customer relationships.
You'll understand how customer service fits within different organisations and industries.
How you will learn
You'll study entirely online, working through course materials at your own pace. Assessment is knowledge-based, completed online. You'll have access to tutor support throughout the course. On successful completion, you'll receive a digital certificate from TQUK.
What you will need to bring
The centre will provide most materials. The Skills Network will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and resolve customer issues.
Call Centre Agent. Support customers by phone across a range of sectors.
Retail Sales Assistant. Assist customers and manage transactions in store.
Customer Support Representative. Provide help via phone, email, or live chat.
Receptionist. First point of contact in offices, clinics, or hotels.
Client Services Administrator. Manage client accounts and day-to-day queries.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Deepens your knowledge and moves you toward team leader or supervisory roles.
Level 2 or 3 Business Administration Qualification. Broadens your skills if you want to move into office or operations roles.
Level 3 Team Leader or Supervisor Apprenticeship. A practical route into managing a customer service team.
