Free Level 1 Customer Service Course in Selby. Evening classes run at Selby Adult Learning and Skills Service, part-time. The course runs over 4 hours and fits around your existing commitments. You'll build knowledge in listening to customers and solving problems, supporting the work you already do or want to do in a customer-facing role. This free customer service course for adults covers the core skills employers look for in customer service roles.
Who this course is for
This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.
Entry requirements
To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.
What you will learn
You'll develop techniques for listening to customers effectively.
You'll learn how to identify and solve common customer problems.
You'll understand what good customer service looks like in practice.
You'll explore how to communicate clearly and professionally with customers.
You'll recognise how your behaviour and attitude affect the customer experience.
How you will learn
Classes are delivered in a classroom setting at Selby Adult Learning and Skills Service. You'll take part in group activities and discussions focused on real customer service situations. Assessment is through short tasks and written activities that check your understanding of the topics covered.
What you will need to bring
The centre will provide most materials. Selby Adult Learning and Skills Service will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling enquiries and resolving issues for customers.
Retail Assistant: serving customers and supporting the shop floor.
Call Centre Agent: taking calls and solving customer queries.
Receptionist: welcoming visitors and managing front-of-house communication.
Help Desk Operative: providing first-line support to customers or staff.
What you could study next
Level 2 Certificate in Customer Service (City and Guilds): goes deeper into customer service skills and is recognised by employers hiring for customer service advisor roles.
Level 2 Diploma in Business Administration: broadens your options into office and admin work.
Functional Skills English Level 2: strengthens the communication skills that customer-facing roles rely on.
