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Free Level 1 Customer Service Training in Malton – Malton Adult Learning and Skills Service – Evening

CostFREE
Duration4 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceEvening
Awarding bodyCity & Guilds awarding body
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About this course

Free Level 1 Customer Service Course in Malton. Evening classes run at Malton Adult Learning and Skills Service, so you can fit study around work or other commitments. The course covers listening to customers and solving problems, building practical knowledge you can apply straight away. Classes run part-time and the course takes around 4 hours in total. This is a free customer service course for adults aged 19 or over who meet the funding eligibility criteria.

Who this course is for

This qualification is aimed at learners who are looking to expand their knowledge in this area as an addional qualification to support their role listening to customers and solving problems.

Entry requirements

To be eligible for funding for courses you must be over 19 years of age as at 31st August in the current academic year and not be an apprentice,further eligibility may be linked to where you live and your individual income.

What you will learn

  • You'll develop skills in listening to customers and understanding their needs.
  • You'll practise handling customer problems and finding solutions.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll build knowledge of what good customer service looks like in practice.
  • You'll understand how to deal with different customer situations calmly and effectively.

How you will learn

You'll learn through classroom-based sessions in the evening at Malton Adult Learning and Skills Service. Teaching is delivered face to face, with activities and discussion focused on real customer service situations. Assessment is based on the work you complete during the course. Contact the centre for full details of how you'll be assessed.

What you will need to bring

The centre will provide most materials. Malton Adult Learning and Skills Service will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handle customer queries by phone, email, or in person
  • Retail Sales Assistant: serve customers and support the shop floor
  • Call Centre Agent: respond to customer calls and resolve issues
  • Receptionist: greet visitors and manage front-of-house enquiries
  • Admin Assistant: support a team with customer-facing admin tasks

What you could study next

After completing this Level 1 customer service qualification, you could move on to a Level 2 Certificate in Customer Service for a deeper grounding in the subject. From there, a Level 3 Diploma in Customer Service opens doors to team leader and supervisory roles. If you work in a specific sector, look for customer service qualifications tailored to retail, hospitality, or contact centres.

Apply on northyorks.gov.uk →
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