Free Level 2 Customer Service Course. Study online, at your own pace, over 35 weeks. You can fit your learning around work, family, or other commitments without travelling to a centre. This free customer service course covers how to handle customer issues professionally, understand what good service looks like, and why it matters to any business. You'll study for a nationally recognised level 2 customer service qualification delivered by Telford College Wellington. To enrol, you must be aged 19 or over as of 31 August 2025, resident in England, and have lived in the EU for the last three years.
Who this course is for
To have a truly successful business, you need to provide good customer service. It is believed that 96 of unhappy customers don’t ever complain; but 91 of those simply leave and never come back. The main reason for customer churn is not price but bad customer service. We will explain how to handle issues in a professional and courteous manner, and why it is an essential day-to-day task.
Entry requirements
To enrol for Telford College Distance Learning you must be aged 19+ as of the 31/08/25, be a resident of England and have lived in the EU for the last three years. You cannot be currently studying on any other course with us or another provider. For more info, please contact [email protected]
What you will learn
You'll understand what good customer service looks like and why it matters to a business.
You'll learn how to handle customer complaints and difficult situations professionally.
You'll explore the reasons customers leave and how to prevent it.
You'll develop skills in communicating clearly and courteously with customers.
You'll learn how to meet customer needs and manage their expectations.
You'll understand the role of customer service within different types of organisations.
How you will learn
You study entirely online, working through course materials at your own pace. Assessment is based on written assignments and knowledge checks completed online. You submit your work digitally and receive feedback from your tutor. There are no exams to sit in a centre.
What you will need to bring
The centre will provide most materials. Telford College Wellington will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and resolve issues for customers.
Call Centre Agent. Support customers by phone, email, or live chat.
Retail Sales Assistant. Serve customers and process transactions in store.
Receptionist. First point of contact in offices, clinics, or hotels.
Customer Support Coordinator. Manage customer accounts and service requests.
Contact Centre Team Member. Handle high volumes of customer interactions.
Front of House Assistant. Welcome and assist customers in hospitality settings.
What you could study next
Level 3 Certificate in Principles of Customer Service. Deepen your knowledge and move into supervisory or team leader roles.
Level 3 Diploma in Business Administration. Broaden your skills across business functions, useful for office and coordination roles.
Level 2 or 3 Team Leading or Management qualification. A natural step if you want to move into a supervisory position within a customer service team.
