Free Level 2 Contact Centre Operations Training Online
CostFREE
Duration1 hour
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding body
About this course
Free Level 2 Contact Centre Operations Course. Study online, at your own pace, fitting learning around your work and life. This is a work-based qualification, so you'll need to be working in a contact centre or customer service role while you study. You'll build on the skills and knowledge you use every day on the job. No formal qualifications are needed to start. Good English and maths will help. The course typically takes around 1 hour.
Who this course is for
This qualification is achieved while you are at work, this is why it is important to be working within your chosen career sector.It is ideal to prove your skills and knowledge, from this qualification you can progress on to a higher level.
Entry requirements
No formal requirements. Good levels of English and Maths are preferable
What you will learn
You'll develop your understanding of contact centre operations and how they work.
You'll learn how to handle customer contacts professionally and effectively.
You'll practise communicating clearly with customers across different channels.
You'll explore how to resolve customer queries and complaints.
You'll understand the importance of following procedures and meeting quality standards.
You'll demonstrate the skills and knowledge you already use in your role.
How you will learn
This is a work-based qualification. You'll be assessed through evidence gathered from your day-to-day work in a contact centre or customer service role. Assessment is competence-based, meaning you demonstrate your skills on the job rather than sitting a written exam. You'll build a portfolio of evidence showing what you can do in your role.
What you will need to bring
The centre will provide most materials. Rewards Training Recruitment Consultancy will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer calls, emails, and live chat
Contact Centre Agent: supporting customers across inbound or outbound channels
Call Centre Operator: managing high volumes of customer contacts daily
Customer Support Specialist: resolving queries and complaints for a business
Helpdesk Advisor: providing first-line support to customers or staff
Telesales Advisor: combining customer service with sales in a contact centre
What you could study next
Level 3 NVQ Diploma in Contact Centre Operations: the natural next step if you want to move into a senior or team leader role in a contact centre.
Level 3 Certificate in Customer Service: broadens your skills beyond contact centre work into wider customer-facing roles.
Level 3 Team Leader or Supervisor Apprenticeship: a route into management if you're ready to lead a team.
