Free Level 2 Contact Centre Operations Training in Crawley
CostFREE
Duration1 hour
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 2 Contact Centre Operations Course. Work-based training at your workplace. You study while working in a contact centre role, building on the skills you use every day. There are no formal entry requirements, though good English and maths will help. The course typically takes around 1 hour of structured assessment time, with learning happening through your day-to-day work. A free contact centre operations course for adults already in a customer-facing role, this is a practical way to gain a recognised contact centre operations qualification.
Who this course is for
This qualification is achieved while you are at work, this is why it is important to be working within your chosen career sector.It is ideal to prove your skills and knowledge, from this qualification you can progress on to a higher level.
Entry requirements
No formal requirements. Good levels of English and Maths are preferable
What you will learn
You'll develop skills in handling customer contacts professionally and effectively.
You'll learn how to meet customer needs and resolve queries in a contact centre environment.
You'll understand the systems and processes used in contact centre operations.
You'll apply communication techniques suited to phone, email, and digital channels.
You'll demonstrate how to work within organisational guidelines and quality standards.
You'll show how to manage your own performance and workload in a contact centre setting.
How you will learn
This is a work-based qualification. You gather evidence from your day-to-day contact centre role to demonstrate your competence. Assessment is portfolio-based, drawing on real tasks you carry out at work. An assessor will review your evidence and may observe you in your role. No exams are required.
What you will need to bring
The centre will provide most materials. Rewards Training Recruitment Consultancy will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle customer queries by phone, email, or chat.
Contact Centre Agent: manage inbound or outbound calls for a business.
Call Centre Team Leader: supervise a team of contact centre agents.
Customer Support Specialist: resolve complex customer issues across multiple channels.
Sales Advisor (contact centre): handle sales calls and meet targets.
Complaints Handler: investigate and resolve customer complaints formally.
What you could study next
Level 3 Certificate or Diploma in Contact Centre Management: moves you toward supervisory and team leader roles.
Level 3 Customer Service Qualification: broadens your skills across customer-facing environments beyond contact centres.
Level 2 or 3 Business Administration Qualification: useful if you want to move into support or coordination roles within a business.
