Free Level 3 Contact Centre Operations Training in Crawley – Rewards Training Recruitment Consultancy
CostFREE
Duration1 hour
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 3 Contact Centre Operations Course. Work-based training at your workplace. You complete this contact centre operations qualification while working in a contact centre role, building on the skills and knowledge you use every day. There are no formal entry requirements, though good English and maths will help. The course typically takes around one hour of structured assessment time, with learning happening through your day-to-day work.
Who this course is for
This qualification is achieved while you are at work, this is why it is important to be working within your chosen career sector.It is ideal to prove your skills and knowledge, from this qualification you can progress on to a higher level.
Entry requirements
No formal requirements. Good levels of English and Maths are preferable
What you will learn
You'll develop techniques for handling customer contacts professionally and efficiently.
You'll learn how to resolve customer queries and complaints in a contact centre environment.
You'll understand the systems, processes, and procedures used in contact centre operations.
You'll apply communication skills across different channels, including phone, email, and digital.
You'll demonstrate how to meet performance targets and quality standards in your role.
You'll show how to work effectively as part of a contact centre team.
How you will learn
Assessment is work-based. You'll be observed carrying out your normal job duties, and a portfolio of evidence will be built from your day-to-day work. This may include witness statements from your line manager, records of customer interactions, and written tasks. An assessor will visit you in the workplace to review your evidence and discuss your practice.
What you will need to bring
The centre will provide most materials. Rewards Training Recruitment Consultancy will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer contacts across phone, email, or chat
Contact Centre Team Leader: supervising agents and supporting performance
Customer Service Manager: overseeing service delivery and team operations
Customer Experience Coordinator: improving processes and customer satisfaction
Sales Advisor: managing inbound or outbound sales calls
