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Free Level 2 Customer Service Training in Northampton – TESS Group

CostFREE
Duration12 months
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding bodySKILLSFR

About this course

Free Level 2 Customer Service Course. Work-based training at your workplace. You study while working in a role that involves direct contact with customers, so your learning fits around your job. The course covers how customer service is delivered and how it shapes the customer experience. No prior qualifications are needed to start. The course typically takes 12 months to complete.

Who this course is for

The aim of theis qualification is for you to understand how customer service is delivered and its effects on the customer's experience.

This qualification is designed for those of you who have or will have direct contact with customers as part of your job role.

Entry requirements

This qualification does not require you to have any prior qualifications or levels of previous learners. There is no minimum age requirement for this qualification.

What you will learn

  • You'll understand how customer service is delivered in different organisations.
  • You'll learn how your actions affect the customer's experience.
  • You'll develop skills for handling customer queries and complaints.
  • You'll learn how to communicate clearly and professionally with customers.
  • You'll understand how to meet customer needs and expectations.
  • You'll explore how to work within organisational policies and procedures when serving customers.

How you will learn

This is a work-based qualification, so your learning takes place in your job role. You'll build a portfolio of evidence drawn from your day-to-day work with customers. Assessment is based on observation in the workplace, witness testimonies from your line manager or colleagues, and written evidence you gather on the job. There are no formal exams.

What you will need to bring

The centre will provide most materials. TESS Group will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor. Handle customer queries by phone, email, or in person.
  • Retail Sales Assistant. Support customers on the shop floor or at the till.
  • Call Centre Agent. Manage inbound and outbound customer calls.
  • Customer Support Representative. Resolve issues and process requests for a business.
  • Receptionist. First point of contact for visitors and callers.
  • Client Services Administrator. Support account teams with customer-facing admin.

What you could study next

  • Level 3 Diploma in Customer Service. Deepen your knowledge and move into supervisory or team leader roles.
  • Level 3 NVQ Diploma in Business Administration. Broaden your skills across business operations, useful if you want to move into an office or admin role.
  • Level 2 or 3 Team Leader or Supervisor Apprenticeship. A natural step if you're ready to manage a customer service team.

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