Free Level 2 Customer Service Training in Northampton – TESS Group
CostFREE
Duration12 months
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 2 Customer Service Course. Work-based training at your workplace. You learn while you work, applying your skills directly in your customer-facing role. The course takes around 12 months to complete. It covers how to deliver excellent service, handle customer needs, and improve service quality over time. There are no specific entry requirements. This free customer service course for adults is open to anyone in a customer service role, whether that is your job title or a core part of what you do.
Who this course is for
The aim of this qualification is to recognise learners' achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.
Entry requirements
There are no specific entry requirements
What you will learn
You'll develop techniques for delivering excellent customer service consistently.
You'll learn how to understand and respond to customer needs and expectations.
You'll practise handling complaints and difficult situations professionally.
You'll build knowledge of how to improve service quality over time.
You'll understand how to communicate clearly with customers across different situations.
You'll learn how to work within organisational policies and procedures that affect customer service.
How you will learn
You learn on the job, in your current workplace. Assessment is based on evidence gathered from your day-to-day work, such as observations, witness statements from your line manager, and a portfolio of work. You may also complete written questions or professional discussions with your assessor. Your assessor will visit you at work to observe you in your role and review your evidence.
What you will need to bring
The centre will provide most materials. TESS Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle customer queries and resolve issues
Customer Service Team Leader: supervise a front-line service team
Call Centre Agent: manage inbound and outbound customer calls
Retail Customer Service Assistant: support customers in a shop environment
Client Services Coordinator: manage client relationships and requests
Complaints Handler: investigate and resolve customer complaints formally
What you could study next
Level 3 Diploma in Customer Service: deepen your knowledge and move into supervisory or specialist roles.
Level 3 Team Leader or Supervisor Apprenticeship: develop management skills if you are leading a customer service team.
Level 2 or 3 Business Administration Qualification: broaden your skills across business operations and administration.
