Free Level 3 Customer Service Training in Northampton – TESS Group
CostFREE
Duration18 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 3 Customer Service Course. Work-based training at your workplace. You study while working in a customer-facing role, applying your learning directly on the job. This free customer service course is designed for people whose role involves delivering excellent service to customers, whether that's a dedicated customer service job title or a role where customer service is central to what you do. It is recommended that you have completed a Level 2 programme before starting. The course runs over 18 months.
Who this course is for
The aim of this qualification is to recognise learners' achievements within the customer service environment. It is also for learners whose job role requires them to deliver continually improving service to customers. These learners may be in roles that carry a customer service specific job title, or their primary responsibility is to deliver excellent service to customers.
Entry requirements
It is recommended that the learner has completed a level 2 programme prior to commencement of a level 3 qualification
What you will learn
You'll develop skills in delivering consistently high-quality service to customers.
You'll learn how to handle customer queries, complaints, and difficult situations professionally.
You'll understand how to build and maintain positive customer relationships.
You'll apply techniques for improving service standards within your organisation.
You'll develop your communication skills across different customer service channels.
You'll learn how to monitor and evaluate the quality of your own customer service performance.
How you will learn
Learning takes place in your workplace. You'll build a portfolio of evidence drawn from your day-to-day work, showing how you meet the requirements of the qualification. Assessment is competence-based, meaning you are assessed on what you actually do in your job role. You may also complete written tasks or professional discussions with an assessor who will visit you at work.
What you will need to bring
The centre will provide most materials. TESS Group will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handle customer queries and resolve issues
Customer Service Team Leader: supervise a customer service team
Customer Experience Manager: oversee service quality across a business
Contact Centre Agent: support customers by phone, email, or live chat
Client Relations Officer: manage ongoing relationships with key clients
Complaints Handler: investigate and resolve formal customer complaints
Retail Customer Service Supervisor: lead service standards in a retail setting
What you could study next
Level 4 Diploma in Customer Service: deepen your knowledge and move into management or senior advisory roles.
Level 3 or 4 Team Leader or Supervisor Apprenticeship: if you're moving into a leadership position within a customer service team.
Level 5 Diploma in Leadership and Management: suitable if you're aiming for a management role and want a broader qualification to support that step.
