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Free Level 1 Business and Retail Course in Leicester – Workpays Leicester

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Leicester. Classes run at Workpays Leicester, during the day on a flexible timetable.

The course covers how businesses and retail environments work, the types of roles available, and how to carry out tasks effectively in a workplace setting. You'll explore customer service, day-to-day business operations, and what employers expect from staff. Around 54 hours of study gives you a solid grounding in the sector.

You'll finish with a Level 1 Award in Business and Retail, awarded by Gateway Qualifications.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll learn how retail and business environments are organised and run.
  • You'll understand the types of roles and tasks involved in business and retail work.
  • You'll explore how to work effectively as part of a team.
  • You'll develop your understanding of customer service in a retail or business setting.
  • You'll learn what employers expect from staff in business and retail roles.

How you will learn

You'll learn through classroom sessions at Workpays Leicester. The course uses a flexible daytime timetable to fit around your availability. Assessment is based on the work you complete during the course, including tasks and activities that test your knowledge of business and retail.

What you will need to bring

The centre will provide most materials. Workpays Leicester will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and handles stock on the shop floor.
  • Sales Assistant, supports customers and drives sales in a retail setting.
  • Customer Service Assistant, handles queries and helps customers in person or by phone.
  • Office Assistant, carries out admin and support tasks in a business environment.
  • Stock Room Assistant, manages deliveries, stock levels, and storage.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step for anyone wanting to move into a more senior retail role.
  • Level 2 Certificate in Customer Service, useful if you want to focus on customer-facing work across retail or business settings.
  • Level 2 Award in Business Administration, a good route if office-based work appeals to you.

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