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Free Level 1 Business and Retail Course in Market Harborough – Workpays Market Harborough

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Market Harborough. Classes run at Workpays Market Harborough, daytime and flexible to fit your schedule.

The course covers how businesses and retail environments work, the types of roles available, and how to carry out tasks effectively in a workplace setting. You'll explore customer service, day-to-day business operations, and what employers expect from staff. Around 54 hours of study in total.

You'll finish with a Gateway Qualifications Award in Business and Retail.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll understand how retail and business environments are organised and run.
  • You'll explore the types of roles and tasks found in business and retail workplaces.
  • You'll learn what good customer service looks like and why it matters.
  • You'll develop knowledge of how to work effectively as part of a team.
  • You'll understand the responsibilities and expectations placed on employees in this sector.
  • You'll gain an overview of business operations, including stock, sales, and administration tasks.

How you will learn

You'll study in a classroom at Workpays Market Harborough with a flexible daytime timetable. Learning is delivered through tutor-led sessions, group discussion, and practical activities. Assessment is based on assignments and written tasks that test your knowledge of business and retail topics. No formal exams are required.

What you will need to bring

The centre will provide most materials. Workpays Market Harborough will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and handles stock on the shop floor.
  • Sales Assistant, supports customers and processes transactions in a retail setting.
  • Customer Service Assistant, handles queries and helps customers in person or by phone.
  • Office Assistant, carries out admin tasks to keep a business running smoothly.
  • Stock Room Assistant, manages deliveries, storage, and stock rotation.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step that builds on this qualification and prepares you for more senior retail roles.
  • Level 2 Certificate in Customer Service, useful if you want to focus on customer-facing work across a range of industries.
  • Level 2 Award in Business Administration, a good option if office-based work appeals to you.

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