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Free Level 1 Business and Retail Course in Hinckley – Workpays Hinckley

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Hinckley. Classes run at Workpays Hinckley, during the daytime on a flexible schedule.

The course covers how businesses and retail environments work. You'll explore the types of roles available, the tasks involved, and how to work effectively in a business or retail setting. Around 54 hours of study gives you a solid grounding in the sector.

You'll finish with a Gateway Qualifications Award in Business and Retail.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll understand how retail and business environments are organised.
  • You'll explore the different job roles found in business and retail settings.
  • You'll learn the key tasks and responsibilities involved in retail and business work.
  • You'll develop skills for working effectively with colleagues and customers.
  • You'll gain knowledge of customer service practices used in retail.
  • You'll understand how to communicate professionally in a business setting.

How you will learn

You'll learn through classroom sessions at Workpays Hinckley. The course uses a flexible daytime timetable. Assessment is based on the work you complete during the course, including written tasks and activities that test your understanding of business and retail topics.

What you will need to bring

The centre will provide most materials. Workpays Hinckley will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and handles stock on the shop floor.
  • Sales Assistant, supports customers in finding and purchasing products.
  • Customer Service Assistant, handles queries and helps customers in person or by phone.
  • Office Assistant, carries out admin tasks in a business environment.
  • Stock Room Assistant, manages deliveries, storage, and stock rotation.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step that builds on this qualification and strengthens your chances of employment in retail.
  • Level 2 Certificate in Customer Service, useful if you want to focus on customer-facing roles in any sector.
  • Level 2 Award in Business Improvement Techniques, for those moving toward office or operations work.

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