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Free Level 1 Business and Retail Course in Coventry – Workpays Coventry

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Coventry. Classes run at Workpays Coventry, daytime and flexible to fit your schedule. The course is free, subject to eligibility.

You'll explore how businesses and retail environments work, the types of roles available, and how to carry out tasks effectively. Topics include customer service, workplace communication, and everyday business operations. The course involves around 54 hours of study.

You'll finish with a Gateway Qualifications Level 1 Award in Business and Retail.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll understand how retail and business environments are organised and run.
  • You'll explore the types of jobs and tasks found in business and retail roles.
  • You'll learn how to communicate effectively with customers and colleagues.
  • You'll develop knowledge of workplace expectations and professional behaviour.
  • You'll understand how to work as part of a team in a business setting.
  • You'll gain an overview of sales processes and customer service principles.

How you will learn

You'll study in a classroom at Workpays Coventry, with flexible daytime sessions. Learning is delivered through group activities, tutor-led sessions, and practical tasks based on real business and retail scenarios. Assessment is through coursework and short tasks completed during the course. There is no formal written exam.

What you will need to bring

The centre will provide most materials. Workpays Coventry will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and handles stock in a shop.
  • Sales Assistant, supports customers and drives sales on the shop floor.
  • Customer Service Assistant, handles queries and helps customers in person or by phone.
  • Office Assistant, carries out admin tasks to support a business team.
  • Stock Room Assistant, manages deliveries and organises stock in a retail setting.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step that builds on this qualification and prepares you for more senior retail roles.
  • Level 2 Certificate in Customer Service, useful if you want to develop your skills in customer-facing work.
  • Level 2 Award in Business Administration, a good route if office-based work appeals to you.

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