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Free Level 1 Business and Retail Course in Redditch – Workpays Redditch

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Redditch. Classes run at Workpays Redditch, daytime and flexibly scheduled.

The course covers how businesses and retail environments operate. You'll explore the types of roles available, the tasks involved, and how to work effectively in these settings. Around 54 hours of study gives you a solid grounding in the sector. You'll need a good understanding of English, though no formal qualification is required.

You'll finish with a Level 1 Award in Business and Retail.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll understand how retail and business environments are organised.
  • You'll explore the types of jobs available in business and retail.
  • You'll learn the tasks and responsibilities common to these roles.
  • You'll develop knowledge of how to work effectively within a business or retail setting.
  • You'll build awareness of customer service expectations in retail.
  • You'll gain an understanding of workplace communication and professional behaviour.

How you will learn

You'll study in a classroom at Workpays Redditch. Learning is flexible and takes place during the day. The course uses a mix of taught sessions and practical activities to build your knowledge. Assessment is based on your understanding of the subject, reviewed throughout the course.

What you will need to bring

The centre will provide most materials. Workpays Redditch will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and supports the shop floor.
  • Sales Assistant, helps customers find products and processes transactions.
  • Customer Service Assistant, handles queries and supports customers in person.
  • Office Assistant, carries out admin tasks in a business setting.
  • Stock Room Assistant, manages deliveries and organises stock.
  • Receptionist, greets visitors and supports front-of-house operations.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step for those wanting to progress in retail.
  • Level 2 Certificate in Customer Service, builds on the customer-facing skills covered in this qualification.
  • Level 2 Award in Business Administration, suits those interested in office and admin roles.
  • Functional Skills English Level 1 or Level 2, strengthens your communication skills for the workplace.

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