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Free Level 1 Business and Retail Course in Kettering

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Kettering. Classes run at Workpays Kettering, daytime, with flexible study to fit around you.

The course covers how businesses and retail environments work, the types of roles available, and how to carry out tasks effectively. You'll explore customer service, workplace communication, and what employers expect. Around 54 hours of study in total.

You'll finish with a Gateway Qualifications Award in Business and Retail.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll understand how retail and business environments are organised.
  • You'll learn about the types of roles and tasks involved in business and retail work.
  • You'll develop knowledge of customer service and how to deal with customers professionally.
  • You'll explore how to communicate effectively in a workplace setting.
  • You'll understand what employers expect from staff in retail and business roles.
  • You'll build awareness of health, safety, and workplace responsibilities.

How you will learn

You'll learn through classroom sessions at Workpays Kettering. The course uses a flexible daytime timetable. Assessment is based on your knowledge and understanding of business and retail topics, completed during the course. There are no formal written exams.

What you will need to bring

The centre will provide most materials. Workpays Kettering will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail assistant, serving customers and handling stock in a shop.
  • Sales assistant, supporting customers and meeting sales targets.
  • Customer service assistant, handling queries and helping customers in person or by phone.
  • Office assistant, carrying out admin tasks in a business setting.
  • Stock room assistant, managing deliveries and organising stock.
  • Checkout operator, processing payments and assisting shoppers.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step for those wanting to move into a more senior retail role.
  • Level 2 Certificate in Customer Service, useful for roles focused on client-facing work.
  • Level 2 Award in Business Improvement Techniques, for those interested in office or operations roles.
  • Functional Skills English Level 1 or Level 2, if you want to strengthen your written communication for work.

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