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Free Level 1 Business and Retail Course in Derby – Workpays Derby

CostFREE
Duration54 hours
LevelLevel 1
DeliveryClassroom based
StartFlexible
Study modeFlexible
AttendanceDaytime
Awarding bodyGateway Qualifications awarding body

About this course

Free Level 1 Business and Retail Course in Derby. Classes run at Workpays Derby, daytime and flexible to fit your schedule.

The course covers how businesses and retail environments work. You'll explore the types of roles available, the tasks involved, and how to work effectively in these settings. Around 54 hours of study gives you a solid grounding in the course. You'll need a good understanding of English at Level 1, though you don't need a formal qualification to prove it.

You'll finish with a Gateway Qualifications Award in Business and Retail at Level 1.

Who this course is for

This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.

Entry requirements

A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.

What you will learn

  • You'll learn how retail and business environments are organised and run.
  • You'll understand the types of jobs and tasks found in business and retail roles.
  • You'll explore how to work effectively as part of a team in a retail or business setting.
  • You'll develop knowledge of customer service and how to interact with customers professionally.
  • You'll learn about workplace responsibilities and how to behave professionally on the job.

How you will learn

You'll learn through classroom-based sessions at Workpays Derby. The course uses a flexible daytime timetable. Assessment is based on the knowledge and understanding you build throughout the course. Your tutor will guide you through each topic and check your progress as you go.

What you will need to bring

The centre will provide most materials. Workpays Derby will confirm anything else you need before you start.

Where next

Jobs you could do

  • Retail Assistant, serves customers and handles stock in a shop.
  • Sales Assistant, supports customers and drives sales on the shop floor.
  • Customer Service Assistant, handles queries and helps customers in person or by phone.
  • Office Assistant, carries out admin tasks to keep a business running smoothly.

What you could study next

  • Level 2 Certificate in Retail Skills, a natural next step that builds on your Level 1 knowledge and is recognised by retail employers.
  • Level 2 Certificate in Customer Service, useful if you want to focus on customer-facing roles.
  • Level 2 Award in Business Improvement Techniques, good if you're interested in how businesses operate and improve.

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