Free Level 1 Business and Retail Course in Derby. Classes run at Workpays Derby, daytime and on a flexible schedule. This free business and retail course for adults covers the knowledge and skills needed to work in business and retail environments. You'll explore the types of roles available, the tasks involved, and how to work effectively in this setting. The course runs for 208 hours in total. You'll need a good understanding of English to join, though you don't need a formal qualification to prove it.
Who this course is for
This course is designed for people looking to work in a business and retail role. It will give you knowledge and understanding required to work in business and retail as well as exploring the types of jobs and tasks included within the role and how to work effectively within this environment.
Entry requirements
A desire to work within the business and retail industry in the future is important. You will require a good understanding of English at Level 1, however holding a valid qualification is not essential.
What you will learn
You'll understand the key tasks and responsibilities in business and retail roles.
You'll learn how businesses and retail operations are organised and run.
You'll explore the different types of jobs available in the business and retail sector.
You'll develop the skills needed to work effectively in a retail or business environment.
You'll learn how to communicate professionally with customers and colleagues.
You'll understand workplace expectations, including how to follow procedures and work as part of a team.
How you will learn
You'll learn through classroom-based sessions at Workpays Derby. Learning is flexible, so sessions are designed to fit around your needs during daytime hours. Assessment is carried out through coursework and practical tasks that reflect real business and retail situations. There are no formal exams. Your progress is assessed as you work through the course, with support from your tutor throughout.
What you will need to bring
The centre will provide most materials. Workpays Derby will confirm anything else you need before you start.
Where next
Jobs you could do
Sales assistant: serving customers and handling transactions in a shop
Retail supervisor: overseeing a team on the shop floor
Customer service advisor: handling enquiries in retail or business settings
Stock room assistant: managing deliveries, storage, and stock levels
Cashier: processing payments and supporting customers at the till
Office administrator: supporting day-to-day business operations
Visual merchandiser: arranging displays to attract customers in store
What you could study next
Level 2 Certificate in Retail Skills: a natural next step that builds on this qualification and prepares you for more senior retail roles.
Level 2 Certificate in Customer Service: useful if you want to develop your customer-facing skills further.
Level 2 Diploma in Business Administration: a good route if you're interested in the office and business side of the sector.
