Free Level 2 Customer Service Training in Northampton – Anderson Stockley Accredited Training
CostFREE
Duration18 months
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 2 Customer Service Course. Work-based training at your workplace. You study while you work, putting your learning into practice in a real customer service role. This free customer service course for adults takes around 18 months to complete. It covers both the practical skills and the knowledge behind great customer service, making it a strong level 2 customer service qualification for anyone already in a customer-facing job. Eligibility is assessed on application.
Who this course is for
The Level 2 Diploma is a hybrid qualifications, made up of competence and knowledge units. These qualifications form part of the Customer Service Apprenticeship programme. Get recognition for your ability to create a great customer-service experience with the Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you're working in.
Entry requirements
Eligibility assessed on application
What you will learn
You'll develop the skills to deliver a positive customer experience in your workplace.
You'll learn how to handle customer queries, complaints, and requests professionally.
You'll understand how to communicate clearly with customers across different situations.
You'll build knowledge of your organisation's products, services, and customer service standards.
You'll learn how to work within a team to meet customer needs.
You'll understand how to follow procedures that protect both customers and your employer.
How you will learn
This is a work-based qualification, so your learning happens on the job. You'll build a portfolio of evidence drawn from your day-to-day work. Assessment covers both competence units (what you can do) and knowledge units (what you understand). Your assessor will observe you in your workplace and review the evidence you collect over the course of the programme.
What you will need to bring
The centre will provide most materials. Anderson Stockley Accredited Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor: handling customer queries by phone, email, or in person
Customer Service Representative: front-line support in retail, finance, or utilities
Call Centre Agent: managing inbound or outbound customer calls
Retail Sales Assistant: serving customers and supporting sales on the shop floor
Client Services Coordinator: supporting account teams with day-to-day client contact
Reception and Front of House: welcoming visitors and managing first impressions
What you could study next
Level 3 Diploma in Customer Service: deepens your knowledge and moves you toward team leader or supervisory roles.
Level 3 Team Leader or Supervisor Apprenticeship: a natural next step if you want to manage a customer service team.
Level 2 or 3 Business Administration Qualification: broadens your skills if you want to move into office or operations roles.
