Free Level 3 Customer Service Training in Northampton – Anderson Stockley Accredited Training
CostFREE
Duration22 months
LevelLevel 3
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 3 Customer Service Course. Work-based training at your workplace. You study while you work, building skills directly in your job role over 22 months. This free customer service course for adults covers both the practical and knowledge sides of delivering great customer service. It forms part of the Customer Service Apprenticeship framework, so your learning is grounded in real work situations. Eligibility is assessed when you apply.
Who this course is for
The Diplomas are hybrid qualifications, made up of competence and knowledge units. These qualifications form part of the Customer Service Apprenticeships. Get recognition for your ability to create a great customer-service experience with the Customer Service qualifications. Having great customer service skills can help you move up in your career, no matter what area you're working in.
Entry requirements
Eligibility assessed on application
What you will learn
You'll develop techniques for handling customer queries and complaints effectively.
You'll learn how to build positive relationships with customers across different situations.
You'll understand how to meet customer needs and exceed their expectations.
You'll apply communication skills suited to face-to-face, phone, and written customer contact.
You'll learn how to work within organisational policies and procedures that affect customer service.
You'll develop skills for resolving problems and making decisions that support customers.
You'll understand how your role contributes to the wider goals of your organisation.
How you will learn
This is a work-based qualification, so your learning happens in your job role. Assessment combines competence-based evidence gathered in the workplace with knowledge units that test your understanding. You'll build a portfolio of evidence showing what you do day to day. Assessment covers both practical performance and written or verbal knowledge checks, in line with the hybrid structure of the NCFE Diploma.
What you will need to bring
The centre will provide most materials. Anderson Stockley Accredited Training will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle queries and support customers directly.
Customer Service Team Leader. Supervise a team delivering customer support.
Contact Centre Agent. Manage customer contact by phone, email, or chat.
Client Relations Coordinator. Maintain relationships with business clients.
Retail Customer Service Supervisor. Lead customer experience on the shop floor.
Customer Experience Manager. Shape how a business delivers service at every touchpoint.
What you could study next
Level 4 Award or Certificate in Customer Service Management. A natural next step if you want to move into a management or senior advisory role.
Level 3 or 4 Diploma in Business Administration. Broadens your skills into operations and office management.
Level 5 Management and Leadership Diploma. Suitable if you're aiming for a team manager or department head role in a customer-facing organisation.
