Level 2 Customer Service Course. Work-based training at your workplace. You study while working in a customer service role, applying what you learn directly on the job. The course covers the technical knowledge and behavioural skills needed to perform confidently in customer-facing work. It takes 12 months to complete. The cost can be paid in monthly instalments. You'll finish with a Pearson Edexcel BTEC Diploma for Customer Service Practitioners, a level 2 customer service qualification built around current employer standards.
Who this course is for
The qualification will help learners to develop and apply the technical and behavioural knowledge and understanding required to become competent and successful in a customer service job role. The qualification is also suitable for non-apprenticeship learners who want to develop technical knowledge to prepare for employment or to progress their career by achieving a recognised qualification based on current, employer-recognised standards.
What you will learn
You'll develop the technical knowledge needed to handle customer interactions professionally.
You'll apply communication skills to meet customer needs in real work situations.
You'll learn how to manage complaints and resolve problems effectively.
You'll understand the behaviours and attitudes expected in a customer service role.
You'll build knowledge of relevant regulations, policies, and service standards.
You'll practise working as part of a team to deliver consistent customer experiences.
How you will learn
Learning takes place in your workplace. You'll gather evidence from your day-to-day work to demonstrate your competence. Assessment is based on a portfolio of evidence built up over the 12 months. This may include observations, written tasks, and professional discussions with an assessor who will visit you at work.
What you will need to bring
The centre will provide most materials. TrainPlus will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and support customers directly.
Call Centre Agent. Manage inbound and outbound customer calls.
Retail Customer Service Assistant. Support customers on the shop floor.
Client Services Coordinator. Manage client relationships and requests.
Customer Support Specialist. Resolve issues and maintain customer satisfaction.
Front of House Receptionist. First point of contact in an office or business.
What you could study next
Level 3 Diploma in Customer Service. Deepen your expertise and move into supervisory or team leader roles.
Level 3 Team Leader or Supervisor Apprenticeship. A natural next step if you want to manage a customer service team.
Level 3 Business Administration Qualification. Broadens your skills across business functions, useful for progression into office or operations roles.
