Retail is a fast paced and changing industry. This qualification will provide you with a thorough understanding of all retail operations, which include effective customer service, teamwork, and how to effectively deal with customer queries and complaints. The information provided in the program will help you to build customer loyalty and trust.
Suitable for:
This course is ideal for anyone currently working in the retail sector looking to improve their delivery of retail services, as well as those new to the sector who are looking to gain their first role.
Course Units:
Unit 1: Understanding customer service in the retail sector Unit 2: Understanding the retail selling process Unit 3: Understanding how individuals and teams contribute to the effectiveness of a retail business Unit 4: Understanding how a retail business maintains health and safety on its premises Unit 5: Understanding retail consumer law Unit 6: Understand how to deal with customer queries and complaints in a retail environment Unit 7: Understanding the handling of customer payments in a retail business Unit 8: Understanding the control, receipt and storage of stock in a retail business
You will ideally need to have access to Microsoft Office programs such as Word, Publisher and PowerPoint as you may need to download and edit documents for your online course.
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