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Free Level 2 Customer Service Training Online – Lincoln College Adult Education

CostFREE
Duration17 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyTraining Qualifications UK awarding body
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About this course

Free Level 2 Customer Service Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. The course typically takes 17 weeks to complete. You'll develop the knowledge employers look for in customer service roles, covering how to meet customer needs, build customer loyalty, and handle challenging situations professionally. This free customer service course for adults is delivered fully online, with no need to travel to a centre. You'll finish with a TQUK Level 2 Certificate in Principles of Customer Service.

Who this course is for

The importance of good customer service has never been more valued. Develop the knowledge required by employers to work in a customer service role in many different environments. You will learn about how to develop customer loyalty by meeting customer needs and how to remain professional and courteous in challenging situations

Suitable for:

This course is ideal for anyone already working in a customer service role who would like to develop their knowledge to improve their service to customers and it is also suitable for individuals looking to gain a customer focused role.

Course units:

Unit 1: Principles of customer service and delivery Unit 2: Understand customers Unit 3: Understand employer organisations Unit 4: Understand how to communicate with customers verbally and in writing Unit 5: Know how to process information about customers Unit 6: Understand how to resolve problems and deliver customer service to challenging customers Unit 7: Understand how to develop customer relationships

You will ideally need to have access to Microsoft Office programs such as Word, Publisher and PowerPoint as you may need to download and edit documents for your online course.

What you will learn

  • You'll learn how to meet customer needs and exceed their expectations.
  • You'll understand how to build and maintain customer loyalty.
  • You'll develop techniques for staying professional and courteous in difficult situations.
  • You'll explore how customer service works across different business environments.
  • You'll learn how to communicate clearly and effectively with customers.
  • You'll understand the standards and behaviours employers expect in customer service roles.

How you will learn

You'll study online, working through course materials at your own pace. Assessment is based on written assignments and knowledge checks completed online. There are no exams to sit in person. You submit your work digitally, and a tutor will review and mark it. Lincoln College Adult Education will give you access to all learning materials through an online platform.

What you will need to bring

The centre will provide most materials. Lincoln College Adult Education will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers day to day.
  • Call Centre Agent: managing inbound and outbound customer calls.
  • Retail Sales Assistant: serving customers on the shop floor.
  • Receptionist: first point of contact in offices, clinics, or hotels.
  • Client Services Coordinator: supporting client accounts in a business setting.
  • Contact Centre Team Member: working across phone, email, and live chat.
  • Customer Support Representative: resolving issues for online or service businesses.

What you could study next

  • Level 3 Diploma in Customer Service: deepens your knowledge and moves you toward supervisory or team leader roles.
  • Level 2 or Level 3 Business Administration Qualification: broadens your skills if you want to move into office or operations roles.
  • Level 3 Team Leader or Supervisory Apprenticeship: a practical route into managing a customer service team.
Apply on lincolncollege.ac.uk →
Apply now →

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