Free Level 2 Retail Operations Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. The course takes around 3 months to complete. You'll build knowledge of how retail businesses run, covering areas such as customer service, stock handling, and store operations. To enrol, you need to be aged 19 or over and live in the North Yorkshire or Tees Valley area. You'll also need the right to live and work in the UK and to have lived in the UK or EU continuously for the three years before you start.
Who this course is for
Anyone aged 19+ looking to progress in the workplace or add skills to their CV to find employment
Entry requirements
Aged 19+
Reside in the North Yorkshire or Tees Valley area and have the right to live and work in the UK and lived in the UK or EU continuously for the previous three years before the start of learning.
Any questions please contact us.
What you will learn
You'll understand how retail businesses operate day to day.
You'll learn how to deliver good customer service in a retail setting.
You'll explore how stock is managed, received, and stored.
You'll study health and safety responsibilities in retail environments.
You'll learn about visual merchandising and how products are displayed.
You'll understand the role of different teams and job functions within retail.
How you will learn
You study entirely online, working through course materials in your own time. Assessment is through written assignments and knowledge-based tasks that you complete and submit online. There are no exams. Your work is assessed against the qualification standards set by TQUK.
What you will need to bring
The centre will provide most materials. Learning & Skills Darlington will confirm anything else you need before you start.
Where next
Jobs you could do
Retail assistant, serving customers and handling transactions in store
Stock room assistant, receiving and organising store deliveries
Customer service advisor, supporting shoppers in person or by phone
Visual merchandiser, arranging product displays to drive sales
Checkout operator, processing purchases and handling payments
Team leader (retail), supervising a small team on the shop floor
What you could study next
Level 3 Diploma in Retail Management, if you want to move into a supervisory or management role in retail.
Level 2 Functional Skills in English or Maths, which can strengthen your CV and open up further training.
Level 2 Award in Customer Service, which builds on the customer-facing skills covered in this retail operations qualification.
