Free Level 2 Customer Service Course. Study online at your own pace, so you can fit learning around work, family, or other commitments. The course takes around 3 months to complete. You'll build the knowledge employers look for in customer-facing roles, covering topics such as communication, handling complaints, and understanding customer needs. To enrol, you must be aged 19 or over, live in the North Yorkshire or Tees Valley area, have the right to live and work in the UK, and have lived in the UK or EU continuously for the three years before you start. You'll finish with a TQUK Level 2 Certificate in Principles of Customer Service.
Who this course is for
Anyone aged 19+ looking to progress in the workplace or add skills to their CV to find employment
Entry requirements
Aged 19+
Reside in the North Yorkshire or Tees Valley area and have the right to live and work in the UK and lived in the UK or EU continuously for the previous three years before the start of learning.
Any questions please contact us.
What you will learn
You'll understand what good customer service looks like and why it matters to businesses.
You'll learn how to communicate clearly and professionally with customers.
You'll explore how to handle customer complaints and difficult situations.
You'll understand the importance of customer needs and how to respond to them.
You'll learn about legislation and regulations relevant to customer service roles.
You'll develop knowledge of how to work as part of a customer service team.
How you will learn
You'll study online, working through course materials at your own pace. Assessment is through written assignments and knowledge-based tasks completed online. There are no exams. You submit your work digitally, and an assessor reviews it against the qualification standards set by TQUK.
What you will need to bring
The centre will provide most materials. Learning & Skills Darlington will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor. Handle enquiries and support customers by phone, email, or chat.
Retail Sales Assistant. Serve customers and process transactions in a shop or store.
Call Centre Agent. Manage inbound or outbound customer calls for a business.
Receptionist. Be the first point of contact for visitors and callers.
Customer Support Representative. Resolve issues and queries for online or service businesses.
Client Services Administrator. Support account management and customer communication teams.
What you could study next
Level 3 Certificate or Diploma in Customer Service. Deepens your knowledge and can open doors to team leader or supervisory roles.
Level 2 or 3 Business Administration Qualification. Broadens your skills across office and business environments, useful if you want to move into admin or operations.
Level 3 Team Leader or Supervisor Apprenticeship. A strong next step if you're aiming for a management role in a customer service setting.
