Free Level 2 Front of House Reception Course in Crawley
CostFREE
Duration1 hour
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 2 Hospitality and Catering Principles (Front of House Reception) Course. Work-based training at your workplace. You train while you work, building on the skills you use every day in a front of house or reception role. No formal entry requirements are needed, though good English and maths will help. The course typically takes around 1 hour. It covers the knowledge and principles behind front of house reception work in hospitality and catering.
Who this course is for
This qualification is achieved while you are at work, this is why it is important to be working within your chosen career sector.It is ideal to prove your skills and knowledge, from this qualification you can progress on to a higher level.
Entry requirements
No formal requirements. Good levels of English and Maths are preferable
What you will learn
You'll understand the principles of front of house reception in a hospitality setting.
You'll learn how to greet and assist guests professionally.
You'll understand how to handle reservations and room or table allocation.
You'll learn the importance of communication between front of house and other departments.
You'll understand health, safety, and hygiene responsibilities relevant to reception work.
You'll learn how to handle complaints and resolve guest issues.
How you will learn
Because this is a work-based qualification, your learning and assessment are tied to your job role. You'll be assessed on your knowledge and understanding of front of house reception principles, typically through written questions or short-answer tasks completed in your workplace. Your employer supports your progress throughout.
What you will need to bring
The centre will provide most materials. Rewards Training Recruitment Consultancy will confirm anything else you need before you start.
Where next
Jobs you could do
Receptionist (hotel or venue): front desk, check-in, guest queries
Hospitality team member: supporting guests across front of house
Guest services assistant: handling enquiries and bookings
Front of house coordinator: overseeing reception operations
Reservations agent: managing bookings by phone and online
Conference and events assistant: welcoming delegates, coordinating arrivals
What you could study next
Level 3 Certificate or Diploma in Hospitality Supervision and Leadership: moves you into supervisory roles, covering team management and service standards.
Level 2 NVQ Diploma in Hospitality Services: a broader, competency-based qualification covering multiple hospitality areas.
Level 3 NVQ Diploma in Hospitality: for those aiming toward management or senior front of house positions.
