Free Level 2 Front of House Receptionist Course in Crawley
CostFREE
Duration1 hour
LevelLevel 2
DeliveryWork based
StartFlexible
Awarding body
About this course
Free Level 2 Front of House Reception Course. Work-based training at your workplace. You complete this front of house reception qualification while working in a hospitality role, building on what you do every day on the job. It covers the knowledge and skills needed for reception and front of house work in hospitality settings. No formal entry requirements apply, though good English and maths will help. When you finish, you earn the Pearson Edexcel NVQ Diploma in Front of House Reception, a level 2 front of house reception certificate recognised by hospitality employers.
Who this course is for
This qualification is achieved while you are at work, this is why it is important to be working within your chosen career sector.It is ideal to prove your skills and knowledge, from this qualification you can progress on to a higher level.
Entry requirements
No formal requirements. Good levels of English and Maths are preferable
What you will learn
You'll develop skills in welcoming and assisting guests at front of house
You'll learn how to handle reservations, check-ins, and check-outs
You'll practise professional communication with customers and colleagues
You'll understand how to maintain a safe and tidy reception area
You'll learn how to handle customer queries and complaints effectively
You'll develop knowledge of food and beverage service in a hospitality setting
How you will learn
This is a work-based qualification. You are assessed in your actual job role, so evidence comes from your day-to-day work. Assessment methods include observation by an assessor in the workplace, a portfolio of work evidence, and professional discussion. Your assessor will visit you at work and review what you do as part of your normal duties.
What you will need to bring
The centre will provide most materials. Rewards Training Recruitment Consultancy will confirm anything else you need before you start.
Where next
Jobs you could do
Front of house receptionist, welcoming guests and managing bookings
Hospitality team member, supporting daily service operations
Food and beverage service assistant, serving customers in hospitality venues
Hotel receptionist, handling check-ins and guest enquiries
Restaurant host, managing reservations and seating guests
Events coordinator assistant, supporting front of house at events
What you could study next
Level 3 NVQ Diploma in Hospitality Supervision and Leadership. A natural next step if you move into a supervisory role.
Level 2 Diploma in Food and Beverage Service. Broadens your skills across the hospitality floor.
Level 3 Award in Food Safety in Catering. Useful for career development in any hospitality setting and often expected at senior level.
