Free Level 2 Customer Service for Hospitality Course in Redcar. Classes run at Triage Redcar, part-time during the day. The course runs over 15 days, making it manageable alongside other commitments. You'll build knowledge of hospitality industry roles, customer service standards, and what employers in leisure, travel, and tourism expect from their staff. This free customer service for hospitality course is designed for people with little or no experience in the sector, as well as those looking to refresh their knowledge before returning to work.
Who this course is for
This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.
What you will learn
You'll understand the standards of customer service expected in hospitality settings.
You'll learn about different job roles across hospitality, leisure, travel, and tourism.
You'll explore how to communicate effectively with customers and colleagues.
You'll develop knowledge of how businesses in the sector operate.
You'll understand how to handle customer queries and complaints professionally.
You'll learn what employers look for when hiring for entry-level hospitality roles.
How you will learn
Classes are delivered face-to-face at Triage Redcar. You'll learn through tutor-led sessions and group activities in the classroom. Assessment is based on written assignments and knowledge checks that you complete during the course. There are no exams. Your tutor will guide you through each topic and support you as you work through the material.
What you will need to bring
The centre will provide most materials. Triage Redcar will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling queries in hotels, restaurants, or leisure venues.
Receptionist, welcoming guests at a hotel or visitor attraction.
Hospitality assistant, supporting front-of-house teams in cafes or restaurants.
Travel agent assistant, helping customers plan and book trips.
Leisure centre assistant, supporting visitors at sports or activity venues.
Tourism information officer, advising visitors at local attractions.
What you could study next
Level 2 NVQ Certificate in Hospitality Services: builds on this qualification with practical, work-based assessment recognised by employers.
Level 3 Diploma in Hospitality Supervision and Leadership: the next step if you want to move into a team leader or supervisor role.
Level 2 Functional Skills in English or Maths: useful if you want to strengthen your core skills alongside your hospitality training.
