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Free Level 2 Customer Service for Hospitality Training in Middlesbrough – IntoUniversity Middlesbrough

CostFREE
Duration15 days
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Customer Service for Hospitality Course in Middlesbrough. Classes run at IntoUniversity Middlesbrough, part-time during the day. This free customer service for hospitality course covers the knowledge and skills employers look for in hospitality, leisure, travel, and tourism roles. Classes run over 15 days, so you can fit study around other commitments. You'll gain an understanding of customer service standards, job roles, and what working in the industry involves.

Who this course is for

This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.

What you will learn

  • You'll understand what excellent customer service looks like in hospitality settings.
  • You'll learn about different job roles across hospitality, leisure, travel, and tourism.
  • You'll develop knowledge of industry standards and workplace expectations.
  • You'll explore how to communicate effectively with customers and colleagues.
  • You'll understand how to handle customer queries and complaints professionally.
  • You'll build awareness of health, safety, and hygiene responsibilities in hospitality workplaces.

How you will learn

Learning takes place in the classroom at IntoUniversity Middlesbrough. You'll be assessed through written assignments and knowledge-based tasks that test your understanding of customer service in hospitality. There are no practical exams. Assessment is based on the units covered during your classes, and your tutor will guide you through each one.

What you will need to bring

The centre will provide most materials. IntoUniversity Middlesbrough will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling queries and supporting customers in hospitality settings.
  • Hotel Receptionist: welcoming guests and managing front-of-house duties.
  • Restaurant Host or Hostess: greeting and seating guests in dining venues.
  • Leisure Centre Assistant: supporting visitors at gyms, pools, or activity centres.
  • Travel Agency Assistant: helping customers plan and book travel.
  • Visitor Attraction Assistant: working at museums, theme parks, or tourist sites.

What you could study next

Once you have your level 2 customer service for hospitality qualification, you could move on to a Level 2 or Level 3 Diploma in Hospitality and Catering, which covers a broader range of operational skills. A Level 3 qualification can open doors to supervisory and team leader roles. You might also consider a Customer Service NVQ at Level 3 if you want to specialise further in service management.

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