Free Level 2 Customer Service for Hospitality Course in Northallerton. Classes run at Triage Northallerton, part-time during the day, over 15 days. The course covers industry knowledge, job roles, and the customer service skills employers look for in hospitality, leisure, travel, and tourism. It suits anyone stepping into the sector for the first time, or returning after a break. You'll come away with a solid understanding of what entry-level hospitality roles involve and what good service looks like in practice.
Who this course is for
This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.
What you will learn
You'll understand what excellent customer service looks like in hospitality settings.
You'll learn about common job roles across hospitality, leisure, travel, and tourism.
You'll explore how to communicate effectively with customers and colleagues.
You'll develop knowledge of industry standards and workplace expectations.
You'll understand how to handle customer queries and complaints professionally.
You'll learn how personal presentation and attitude affect customer experience.
How you will learn
The course is classroom based, with tutor-led sessions at Triage Northallerton. Assessment is through written assignments and knowledge-based tasks that you complete during the course. There are no exams. Your tutor will guide you through each topic and support you with your work throughout the 15 days.
What you will need to bring
The centre will provide most materials. Triage Northallerton will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling queries in hotels, restaurants, or travel companies.
Hotel Receptionist, welcoming guests and managing bookings.
Restaurant Host or Hostess, managing front-of-house customer experience.
Leisure Centre Assistant, supporting customers at a sports or leisure facility.
Travel Agent Assistant, helping customers plan and book trips.
Café or Bar Team Member, delivering service in a fast-paced environment.
What you could study next
Level 2 NVQ Certificate in Hospitality Services: puts your skills into practice in a real work setting and is recognised by hospitality employers.
Level 3 Diploma in Hospitality Supervision and Leadership: the next step if you want to move into a team leader or supervisor role.
Level 2 Functional Skills in English or Maths: useful alongside this qualification if you want to strengthen your applications for customer-facing roles.
