Free Level 2 Customer Service for Hospitality Course in Darlington. Classes run at Triage Darlington, part-time during the day. The course runs over 15 days, making it manageable alongside other commitments. It covers industry knowledge, job roles, and the skills needed to step into entry-level hospitality, leisure, travel, or tourism work. This free customer service for hospitality course is open to people with no previous experience in the sector, as well as those looking to refresh their knowledge.
Who this course is for
This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.
What you will learn
You'll explore the key job roles and responsibilities within hospitality, leisure, travel, and tourism.
You'll learn what excellent customer service looks like in a hospitality setting.
You'll develop your understanding of how to communicate effectively with customers.
You'll study how to handle customer queries, complaints, and requests professionally.
You'll gain knowledge of industry standards and expectations for entry-level roles.
You'll build your understanding of teamwork and working in a service environment.
How you will learn
Learning takes place in a classroom at Triage Darlington. You'll work through the course content with a tutor and complete written assessments to demonstrate your understanding. The qualification is knowledge-based, so assessment focuses on what you know about customer service and the hospitality industry rather than practical workplace tasks.
What you will need to bring
The centre will provide most materials. Triage Darlington will confirm anything else you need before you start.
Where next
Jobs you could do
Customer Service Advisor, handling queries in a hotel or hospitality setting.
Front of House Assistant, welcoming and supporting guests.
Receptionist, managing bookings and customer contact at a hotel or venue.
Leisure Centre Assistant, supporting visitors and members day to day.
Travel Agent Assistant, helping customers plan and book trips.
Tourism Information Assistant, advising visitors at attractions or visitor centres.
What you could study next
Level 2 NVQ Certificate in Hospitality Services, if you move into a hospitality role and want a work-based qualification to go alongside it.
Level 3 Diploma in Hospitality Supervision and Leadership, for those looking to move into a supervisory or team leader role.
Level 2 Certificate in Customer Service, which broadens your customer service skills beyond the hospitality sector.
