Free Level 2 Customer Service for Hospitality Course in Hartlepool. Classes run at Triage Hartlepool, part-time during the day. The course runs over 15 days, so you can fit it around other commitments. It covers the knowledge and skills needed for entry-level roles in hospitality, leisure, travel, and tourism. You'll learn about industry job roles, customer service standards, and what employers expect. This free customer service for hospitality course for adults is a practical way to get ready for work in the sector.
Who this course is for
This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.
What you will learn
You'll understand the key job roles and responsibilities in hospitality, leisure, travel, and tourism.
You'll learn what excellent customer service looks like in a hospitality setting.
You'll explore how to communicate effectively with customers and colleagues.
You'll develop knowledge of professional standards and workplace expectations in the sector.
You'll understand how to handle customer queries and complaints appropriately.
You'll learn how to present yourself professionally in a hospitality environment.
How you will learn
You'll study in a classroom at Triage Hartlepool, with tutor-led sessions across the 15-day course. Learning is based on knowledge and understanding of the hospitality sector. Assessment is through written assignments and knowledge-based tasks that you complete during the course. There are no exams.
What you will need to bring
The centre will provide most materials. Triage Hartlepool will confirm anything else you need before you start.
Where next
Jobs you could do
Customer service advisor, handling queries in hotels, restaurants, or leisure venues.
Front of house receptionist, welcoming guests and managing bookings.
Hotel receptionist, first point of contact for guests.
Hospitality team member, supporting service across food, drink, or accommodation.
Leisure centre assistant, helping customers with facilities and enquiries.
Travel agent assistant, advising customers on travel and tourism options.
What you could study next
Level 2 NVQ Certificate in Hospitality Services: a practical, work-based qualification that builds on this knowledge with hands-on experience in a real hospitality role.
Level 3 Diploma in Hospitality Supervision and Leadership: the next step if you want to move into a supervisory or team leader position.
Level 2 Functional Skills in English or Maths: useful alongside this qualification if you want to strengthen your applications for customer-facing roles.
