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Free Level 2 Customer Service for Hospitality Training in Middlesbrough – Triage Sunderland

CostFREE
Duration15 days
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Free Level 2 Customer Service for Hospitality Course in Middlesbrough. Classes run at Triage Sunderland, part-time during the day. The course runs over 15 days, making it manageable alongside other commitments. You'll build a solid understanding of hospitality, leisure, travel, and tourism, covering industry knowledge, job roles, and the skills employers look for at entry level. This free customer service for hospitality course is designed for people with little or no experience in the sector, as well as those who want a refresher.

Who this course is for

This qualification has been designed for learners who have not worked in, or need a refresher in hospitality, leisure, travel, and tourism, and are looking to secure an entry level job. It is designed to equip learners with the relevant industry knowledge and understanding of job roles and skills, as well as the confidence and motivation to quickly adjust to their chose role.

What you will learn

  • You'll explore the hospitality, leisure, travel, and tourism industries and how they connect.
  • You'll learn about the key job roles available in hospitality and what employers expect.
  • You'll develop your understanding of excellent customer service and why it matters in hospitality settings.
  • You'll study how to communicate effectively with customers and colleagues.
  • You'll learn how to handle customer queries and complaints professionally.
  • You'll gain knowledge of workplace standards and professional behaviour in hospitality environments.

How you will learn

Learning takes place in a classroom at Triage Sunderland. You'll work through the course content with tutor support during daytime sessions. Assessment is knowledge-based, using written assignments and activities that test your understanding of customer service and hospitality. There are no exams. Your tutor will guide you through each topic and check your progress as you go.

What you will need to bring

The centre will provide most materials. Triage Sunderland will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: front-line customer contact in hotels, restaurants, or leisure venues.
  • Hotel Receptionist: welcoming guests and managing bookings at the front desk.
  • Restaurant Host or Hostess: greeting and seating customers in dining settings.
  • Leisure Centre Assistant: supporting customers in gyms, pools, or activity centres.
  • Retail Customer Service Assistant: applying hospitality skills in a retail environment.
  • Travel Agency Assistant: helping customers plan and book travel.

What you could study next

After this Certificate, you could move on to a Level 2 Diploma in Hospitality Services for a broader qualification covering practical hospitality skills. A Level 3 Diploma in Hospitality Supervision and Leadership is a natural next step if you want to move into a supervisory role. Some learners also progress to apprenticeships in hospitality, which combine on-the-job training with a recognised qualification.

Apply on triage.net →
Apply now →

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