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Free Level 2 Customer Service for Hospitality Training Online – Learning Curve

CostFREE
Duration7 weeks
LevelLevel 2
DeliveryOnline
StartFlexible
Awarding bodyNCFE awarding body
Apply now →

About this course

Free Level 2 Customer Service for Hospitality Course. Study online at your own pace over seven weeks. This free customer service for hospitality course covers the key principles of customer service, effective communication, teamwork, and food hygiene. You'll also learn about the legislation and professional standards that apply in the hospitality sector. No previous qualifications are needed to enrol. To be eligible for free funding, you must live in England and be 19 years old or older. You'll also need your National Insurance number, ID, and details of any previous qualifications.

Who this course is for

This course is for anyone who works within hospitality and would like to build their customer service skills to the next level. Good customer service is vital to success within the hospitality sector, it's what builds the brand and encourages customers to come back. Expand your knowledge and discover the key principles of good customer service, as well as exploring legislation and guidance relevant to the sector. This course may also be beneficial in your professional progression within your role.

Entry requirements

There are no previous qualifications required to complete this qualification. This is an entry level qualification aimed to build your skills and knowledge.

What you will learn

  • You'll understand the key principles of customer service in the hospitality sector.
  • You'll learn how to communicate effectively with customers and colleagues.
  • You'll explore the importance of teamwork in a hospitality environment.
  • You'll understand food hygiene requirements and why they matter.
  • You'll learn about the legislation and guidance that applies to hospitality work.
  • You'll identify the professional personal standards expected in the sector.

How you will learn

You study entirely online, working through four units at a pace that fits your schedule. Deadlines are set within the online course platform to help you stay on track. Assessment is based on the work you complete through the platform across each unit.

What you will need to bring

You'll need your National Insurance number, a form of identification, employment documents, and details of your previous qualifications when you enrol. Learning Curve will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer Service Advisor: handling customer queries and complaints in hospitality settings
  • Hotel Receptionist: welcoming guests and managing front-of-house duties
  • Counter Service Assistant: serving customers in cafes, bars, or food outlets
  • Restaurant Host or Hostess: managing bookings and greeting diners
  • Bar Staff or Supervisor: delivering customer service in a licensed venue
  • Hospitality Team Leader: supporting a team to deliver consistent service

What you could study next

Once you have your level 2 customer service for hospitality qualification, you could move on to a Level 3 Certificate or Diploma in Hospitality Management to develop leadership and operational skills. A Level 2 or Level 3 Food Safety qualification is also worth considering if you work in a food-serving environment. These next steps can open doors to supervisory and management roles in the sector.

Apply on learningcurvegroup.co.uk →
Apply now →

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