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Level 2 Customer Service for Hospitality Training in Derby

Cost£1,050.00
Duration52 weeks
LevelLevel 2
DeliveryClassroom based
StartFlexible
Study modePart-time
AttendanceDaytime
Awarding bodyNCFE awarding body
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About this course

Level 2 Customer Service for Hospitality Course in Derby. Classes run at Derby College Hudson Building, part-time during the day. The course runs over 52 weeks, with around 5 hours of study per week, making it manageable alongside other commitments. You'll cover the principles of customer service in hospitality, effective teamwork, relevant legislation, and professional personal standards. These are the skills and behaviours hospitality employers look for when hiring. There are no specific prior learning requirements, though an interview is required before you start.

Who this course is for

While completing this qualification, individuals may develop the knowledge, understanding and essential skills employers look for in employees. These range from familiar ‘key skills’, such as team working, independent learning and problem solving, to more tricky-to-measure skills, such as: • An appreciation for appropriate behaviour and dress • Appropriate interpersonal skills • Communicating with professional colleagues/peers and/or hierarchical seniors • Supporting other aspiring employees • Personal manners and deportment • Understanding work practices and how different roles and departments function within an organisation.

Entry requirements

There are no specific recommended prior learning requirements for this qualification. However, individuals may find it helpful if they’ve already achieved a Level 1 qualification.

What you will learn

  • You'll understand the principles of customer service in the hospitality sector.
  • You'll learn how to work effectively as part of a team in a hospitality setting.
  • You'll explore legislation and guidance relevant to the hospitality sector.
  • You'll develop professional personal standards, including appropriate behaviour, communication, and conduct.
  • You'll build interpersonal skills for working with colleagues, peers, and senior staff.
  • You'll understand how different roles and departments function within a hospitality organisation.

How you will learn

The course is delivered in a classroom-based setting at Derby College Hudson Building, with a blended learning element. You'll work through four units covering customer service principles, teamwork, legislation, and professional standards. An interview is required before you start, so the centre can confirm the course is the right fit for you.

What you will need to bring

The centre will provide most materials. Derby College Hudson Building will confirm anything else you need before you start.

Where next

Jobs you could do

  • Customer service advisor, handling guest queries in hotels or restaurants.
  • Front of house assistant, welcoming and seating guests.
  • Hotel receptionist, managing bookings and guest arrivals.
  • Bar or restaurant team member, delivering service to customers.
  • Hospitality team leader, supporting staff and maintaining service standards.

What you could study next

  • Level 3 Diploma in Hospitality Supervision and Leadership: a natural next step if you want to move into a supervisory or team leader role.
  • Level 2 NVQ in Hospitality Services: adds practical, on-the-job competence alongside your knowledge qualification.
  • Level 3 Certificate in Customer Service: broadens your customer service skills beyond the hospitality sector.
Apply on derby-college.ac.uk →
Apply now →

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